Coaching & Training Programs

PRACTICE VISION & STRATEGIC PLANNING

To succeed in the challenging new dental economy, dentists must think and plan strategically and overcome their resistance to new ideas. Vision and strategy are both important. If you have a clear vision, you will attract the right dental marketing strategy.

As a dentist, you offer unique benefits to your patients. This program will help you understand those benefits and the importance of creating a well-developed vision and strategy for your practice. Keeping your mid- and long-term goals in mind, we’ll lay the groundwork for success and help you define your strategy or direction, set priorities, allocate resources and implement an action plan that’s uniquely designed to strengthen the quality, efficiency, communication and effectiveness of your operations.

To stay on course, 1 Source Solutions can help you develop guidelines, support the vision for your practice and get your team onboard to achieve your new reality, vision and plan!

THE ESSENTIAL COMPONENT: DENTAL LEADERSHIP PROGRAMS

An effective leader builds a practice culture where every team member is engaged. This is the essential component to taking your practice to the next level.

Our dental leadership training programs, are designed for practice owners, managers, directors and executives who are interested in improving leadership skills. During an exciting journey and understanding of your personal leadership style, leaders will learn the difference between managing and leading and discover a renewed understanding about how to become a better leader!

With an opportunity for one-on-one coaching, your leaders will gain valuable insight and inherit essential leadership skills related to preparation, planning and execution of action plans – with the necessary tools to make a significant impact on others, including how to best communicate, influence and persuade, how to stay motivated and motivate others, how to address the challenges of providing feedback to others, how to improve relationships and how to develop better self-management capabilities, manage conflict and delegate more clearly.

PRACTICE MANAGEMENT SOFTWARE TRAINING

Our software training includes education on Eaglesoft and Dentrix. Eaglesoft software empowers you to streamline your dental office efficiency better than ever. It includes revolutionary new features that simplify your daily processes. Dentrix software is a comprehensive dental ecosystem with the tools to help you improve your operations and expand your vision while integrating seamlessly with other dental software solutions. Over 35,000 dental teams are running better practices using Dentrix software, which was originally developed for MS-Windows back in 1989.

PERFORMANCE DRIVERS & ACCOUNTABILITY

Finding ways to help employees perform better adds value to your practice! A human resource theory tells us that engaged employees are harder-working and more passionate about their jobs. Humans at work share fundamental needs, regardless of generation, nationality or gender. They want to be informed, be involved in creating changes and improvements and be acknowledged for their efforts.

This motivational training program cuts through the clutter and explores primary levers of performance-driven engagement:

• Strategy (Where are we going?)
• Plans (What are we doing to get there?)
• Roles (What can I do to contribute?)
• Rewards (What’s in it for me?)

We include work design, training and development, performance management, defining clear roles, dental recruiting, hygiene coaching, team and individual ownership, navigating priorities, pay incentives, benefits, feelings of affiliation with peers and the practice, and creating a culture of responsibility and accountability. We also help you analyze your profit and loss numbers as well as your dental practice fee schedules.

Through careful analysis and coaching, we’ll collaboratively develop a solid engagement strategy and create an improvement plan aligned with your unique organizational structure, technology and culture that yields higher performance for your employees and practice!

CREATING THE EXTRAORDINARY PATIENT EXPERIENCE

In a patient-centered environment, everyone on your team must be part of the patient care experience. Under the principle guideline that the patient is the center of care, each of your team members puts the patient first. Team members learn the benefits of active listening. Creating a comfortable environment and sharing information and knowledge freely among all team members, including the patient, supports this patient-first principle.

Keeping patients informed and part of the decision-making process is an essential part of patient care. As a result, patient satisfaction is increased and trust between practice and patient is developed for the next level of care and future clinical services.

This training provides your practice with the tools, techniques and insights you need to build a patient-centered culture that provides a high level of care and creates peace of mind for patients for the extraordinary patient experience. When patients have an extraordinary experience in your practice, they are more inclined to accept recommended treatment, return for ongoing care and refer friends and family.

IMPROVING TEAM COMMUNICATION

Spending time on poor communication can cost your practice valuable time. And time lost from communication barriers and the cumulative cost per worker can be significant. When employees work in an environment where team communication is fostered, everyone feels invested in the team, and your practice communication and productivity will soar!

Improving team communication can reduce time on waiting for information, inefficient coordination, unwanted communication and time spent on patient complaints. One way to improve communication is to encourage sharing, input and dialogue. Establishing a process for effective communication can help your team overcome challenges in areas of verbal, nonverbal and written communication. By creating a communication platform, you can help build shared experiences and facilitate feedback among staff, eliminate misunderstandings and frustrations, improve morale and minimize employee turnover.

Show and provide value to your employees and get them excited about sharing information. This highly effective staff training program will build team spirit and the framework for a communicative work environment with rapid improvement results!

Applying the DISC Model to Communicate Effectively

DISC Assessment

The DISC profile helps leaders and teammates know each other in minutes vs. months. It starts the conversation for discovering ways people can work and communicate more effectively.

The DISC Personality Testing Report is a:

• Personalized analysis of your natural style and adapted style
• Thorough review of all four DISC styles and how you work within those styles
• Insights into the greatest gifts and greatest concerns you have in your workplace
• Overview of the styles that complement your strengths
• Strategies for communicating more effectively
• Analysis of your response to stressful situations
• A look at how others view you and your communication style
• Information on how to adapt your style

What is the value:

• Increasing your case acceptance rate
• Creating stronger communications between collaborating departments
• Understanding how to lead, motivate, and inspire your team and colleagues
• The peace of mind of knowing you are actually communicating effectively
• Implement strategies to change behaviors to improve trust and safety through open lines of communication.
• Emotional Intelligence is a lot more than simply having “people skills.” Building an awareness of your own emotions and learning how to positively influence the emotions of others, allows you the opportunity to create a more collaborative work envirnonmen that is engaging, motivating and productive

When you understand your style, have an idea about the style of those around you and know how to adapt as necessary, you have a competitive advantage in every single interaction. Contact 1 Source Dental Solutions and schedule your Team DISC Assessment.

SCHEDULING & CREATING VALUE FOR THE TREATMENT

As a highly respected professional who provides a critical healthcare service in dentistry, creating treatment value is vital to acquiring new patients, stimulating referrals and improving overall patient satisfaction. Part of building patient value in a dental practice is considering the lifetime income generated by the new patient, the rate of profitability for services and the number of patients who will be referred by the new patient.

For patients to perceive value in your practice and the care you and your staff provide, your team must consistently project that value in every interaction with patients.

This program provides your team with tools they need to build value, trust and confidence with patients and your practice, starting with the initial conversation. Develop habits of value creation, cultivate loyal patients and watch your practice thrive each time the phone rings, at time of scheduling and during a first examination or emergency visit. Learn what it takes to thrive in a new, more challenging dental economy, strengthen your practice team and create more value in the minds of your patients!

INCREASING PATIENT RETENTION

Because patient retention is vital to the success of your practice, building patient loyalty can keep patients satisfied and returning to your practice for years. When patients have a dentist they trust, they’re more likely to have a sense of connection with your practice and staff, bringing high retention, easier patient reactivation and low attrition.

All your efforts to increase patient retention will be fruitless and frustrating if you end up with more patient attrition than new patient volume. The essential elements of improving retention and reducing attrition require implementing proactive steps for providing a higher level of patient care with the understanding that every encounter is important.

This powerful training program will motivate your team to pay careful attention to patient needs and concerns, build good relationships and provide positive reinforcement after a difficult multi-step treatment, focus on positive interactions, stay on schedule, confirm appointments in advance, establish and use a re-care system, overcome objections and obstacles and get ahead of issues that could potentially impact patient retention.

TREATMENT PRESENTATION

When presenting a dental treatment case, patients can move from acceptance to withdrawal very quickly. Dentists who are confident in the value of what they do and truly believe in their treatment presentations get patients to understand it, as well.

When setting meaningful goals to grow your practice, your team will need to stop thinking about treatment presentation as selling and focus instead on the value they are offering patients. Practices that develop effective treatment presentations with strategies that engage patients in the process will be amazed at how patients respond!

In general, case presentations tend to be lengthy and provide too much detail, which can create confusion for the patient. For this reason, doctors should tailor their words and recommend treatment that the patient needs, no matter their circumstances, symptoms or cost.

This valuable training is full of insights and techniques to help your practice develop a roadmap for presenting treatment options. Greatly improve the ability of your top-line team members to present like pros and consistently gain patient treatment acceptance!

Build a more profitable dental practice with 1 Source Solutions. If your practice is located in Los Angeles, Orange County, Long Beach, South Bay, Torrance, Inglewood, Lawndale, Irvine, Mission Viejo or all of CA and you need dental consultants near you, then call us at 310-344-5846 for a complimentary consultation.